Norman D. Costa, PhD., President and founder, has nearly 30 years experience in the US, Asia and Europe, and drives technology development for the company.

William E. Dodd, PhD., Vice President, developed the IBM employee opinion survey and introduced behavior modeling training to improve survey utilization.

Marie Francosky, PhD., Senior Consultant and General Manager of the Midwest Region office, has worldwide experience in helping organizations improve.

Mercedes Kratz, Senior Consultant and General Manager of the Central Florida office, has extensive experience in survey feedback and action training.

Andrea C. Coleman, MA, Analyst and HR Programs Consultant, is an accomplished survey project manager and analyst with extensive experience in HR.

June C. Zettelmeyer, Communications and Marketing Director, is our creative force in print and media production.

Lynn Sian, Programmer, web master, and technical support for our office operations and client projects.

Laura Kimble, Office Manager, responsible for key administrative and client relations duties.

Our combined talents include experience in Asia, Europe, and the Americas. Industry experience includes computers, telecommunications, pharmaceuticals, finance/insurance/banking, manufacturing, retail, petroleum, business services, and defense organizations. We have worked with top executives of Fortune 100 companies.